Retentions Reinstatement Consultant

We’ve got a position available for a Retentions Reinstatement Consultant.

Purpose of position:

Communicating with clients and managing relationships in order to increase loyalty and reinstate their business.

Responsibilities:

• Handling difficult client calls.
• Reinstating client policies.
• Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards.
• Ensuring that all interactions with clients are in alignment with the company’s culture and values.

Requirements:

• Matric or matric equivalent (essential)
• RE and FAIS accreditation (advantageous)
• Experience in a similar role would be beneficial

Skills and Attributes:

• Sales and client service oriented
• Attention to detail and quality oriented
• Deadline and results oriented
• Ability to take initiative
• Enthusiastic and passionate about the job and the company
• Organised, punctual and excellent time management skills
• Teamwork and collaboration
• Good judgment and problem-solving skills
• Adaptable and resilient
• Honesty and integrity
• Good interpersonal and communication skills
• Negotiation skills
• Administration skills

To apply, send your CV to leevashan.naidoo@kingprice.co.za. If you don’t receive any feedback within 10 working days after the closing date, please accept your application as unsuccessful. In response to this ad, you acknowledge and accept that we’ll need to process your personal info. To see how we process personal info, feel free to check out the privacy policy on our website.