Domestic and Commercial Underwriter

FPM Short Term Insurance Brokers (Pty) Ltd needs 2 new underwriters: 1 Domestic and 1 Commercial Underwriter to join our team.

The main purpose of these positions are to assist in managing the entire underwriting policy process for clients including understanding the client’s needs, identifying, proposing, effectively implementing the insurance solution and managing the future needs of the client.

Key responsibilities of the underwriter role:

• Understand client’s insurance needs
  Determine and propose appropriate insurance solutions by way of quote/s and detailed explanation of cover.
• Ensure client understands terms of cover.
• Ensure client complies with meeting obligations in terms of providing sufficient information to conclude the underwriting process effectively.
• Ensure client provides supporting documentation where identified as necessary e.g. jewellery valuations, car registration certificates etc.
• Convert quotes to new business policies.
• Ensure policies endorsed as required by clients.
• Undertake policy renewal process annually.
• Ensure policy cover maintains pace with client’s needs.
• Record all information received from or in respect of the client on the database.
• Record all communication with the client on database detailing specifics to allow easy retrieval of information when required e.g. telephone call recordings.
• Adhere to FICA requirements.
• Adhere to FAIS General Code of Conduct requirements.
• Adhere to FAIS Fit & Proper requirements.
• Adhere to outcomes as determined by TCF /Treating Customers Fairly.
• Ensure business continuity maintained in the event of absenteeism and service levels remain at determined standards.
• All information / data / tasks to be saved on the database for easy retrieval by team members.
• Tasks to be recorded as diary items to ensure follow up dates maintained.
• Maintain client service protocols as detailed in the Ranger Guide and company blueprint detailing company purpose and client service standards.
• Ensure client service levels and advice continually meets or exceeds client’s expectation to ensure client retention.
• Reasons for policy cancellation requests to be thoroughly investigated and managed with the view to retaining the business.
• Cultivate long term, professional and respected relationships with clients.
• Maintaining professional and strong relationships with our Service Providers to ensure that we can meet our service expectations from our clients.
• Keep abreast of macro and micro environments and how changes affect our clients and FPM.
• Ensure up-to-date product knowledge at all times.
• Ensure up-to-date knowledge and thorough understanding of Underwriting Guidelines and Procedures of service providers

Qualifications / Experience / Skills

• FAIS qualification
• Regulatory Exams: RE5
• CPD Points relevant to registered FAIS category
• Relevant System – Advanced underwriting administration
• Knowledge of insurance practices, markets and competitors
• Minimum of 3 years underwriting experience in a Broker environment.
• Working with more than one insurer
• Good understanding of compliance issues
• Good understanding of macro and micro environments

If you think you will be a good fit to our company, please send your CV to info@fpm.co.za