Policy Administrator / Underwriter

Glenwood Brokers is an established short-term Financial Service Provider situated in the East of Pretoria. Our success is rooted in our passion for our clients and everything we do is centered on our service delivery to our clients.

We have a position available in the policy administration department. The role is focused on providing an end-to-end service and support to our clients.

Job Requirements

This role is focused on, but not limited to;

• Servicing client requests, including enquiries.
• Providing telephonic/ email support to the clients:;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Managing client expectation on expected turnaround times for submitted requests;

Qualifications and Experience

• Matric/ Grade 12
• A relevant insurance related qualification (e.g. NQF lev 4) and RE 5 would be advantageous
• Experience in short term insurance would advantageous

Knowledge and Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes