Underwriter: Policy Administration

Underwriter (Policy Administration)

A permanent position has become available for an Underwriter at MUA, Cape Town. MUA is looking for a high energy, target and goal orientated, dynamic individual with a strong underwriting background in both home and motor insurance. The successful candidate will assist the Policy Administration team.

Main Purpose:

Evaluate new risks and underwrite these within the parameters of the Underwriting Best Practice manual. This individual must have the ability to maximize selling opportunities, customer service and profitability through the optimal use of the business assets and have fun doing it! The incumbent has relevant underwriting experience together with good administration skills and the ability to look at all aspects of the job, regardless how detailed.

Main Activities:

• To build strong and meaningful relationships with brokers, which will translate into profitable growth.
• To have a strong personal lines underwriting background and be able to underwrite a risk correctly and attend to endorsement requests with no mistakes.
• To take necessary steps to try and retain current business.
• To ensure that the agreed SLA’s and TAT are achieved and adhered to.
• Do manual calculations of premium when system is down.
  Refer all quotes over mandate to the relevant Authoriser.
• Refer R/I if necessary.
• Provide the Brokers with relevant documentation e.g., confirmation of cover etc.
• Ensure all documents are filed on M-files
  Liaise with Broker on revised terms and handle Broker queries daily.
• Keep a check on diary system and follow up on outstanding matters. Ensure that the proper filing on the system is strictly adhered to.
• To comply with Company strategy and align with the Company culture.

Problem Solving:

• Meeting deadlines –Month-end close off and coping with related stress.
• Checking of policy wordings and Broker instructions.
• Able to handle computer related problems such as verifying computer calculated premiums.
• Solve administrative problems on accounts – computer input, calculations.
• Decisions based on past learning experiences of similar situations.

Competencies (Key Requirements):

The suitable incumbent must have the following competencies:

• Registered as a representative with the FSCA within the last 5 years for Short Term Personal and / or Commercial lines – intermediary services (DOFA to confirm same).
• Must be fit and proper in terms of the FAIS Act.
• A minimum of 5 years’ experience in underwriting with a good track record in the Insurance Industry.
• Full knowledge of personal lines insurance and a passion for selling.
• Ability to be a team player that can actively encourage open and frank communication in a team environment.
• Encourages a climate of teamwork through their actions; and is committed to team goals rather than personal goals.
• Communicate with other departments on queries, i.e. accounts, valuations.
• Positive and willing attitude.
• Susceptible to change.
• Ability to remain calm and productive under pressure.
• Methodical / analytical ability and numerical ability – able to analyse situations, form opinions, and make decisions independently, and calculations accurately.
• High level of communication skills both written and verbal.
• The ability to proactively develop broker relationships, making efforts to listen and understand the broker, anticipating and providing solutions to broker satisfaction.
• Computer Literacy (MS Office: Outlook, Word, Excel).
• Open to learning new IT programs. Experience with Power BI will be advantageous.
• Experience with Cardinal 360/CIMS will be beneficial.

Please submit your latest CV, DOFA as well as Insurance qualification documents to: careers@mua.co.za for consideration.