
POSITION PURPOSE:
Sales executives are the key point of contact between an organization and its clients: answering queries, offering advice, and introducing new products. A Short Term and Life Sales Executive will apply in-depth knowledge of risks and the insurance market to find and arrange suitable insurance policies and cover for a portfolio of clients. Such person will act as an intermediary between clients, and insurers ensuring clients’ needs are adequately covered in all aspects. To provide service excellence daily, embracing the brand and being a true ambassador of the Company values and ethics. Facilitate the finalisation of sales, increasing company profits, meeting, and exceeding allocated targets. Finding appropriate solutions which require methodical and meticulous thinking to generate and monitor risk benefit plans, estate plans, retirement, and investment plans and always in alignment with the 6 steps of Financial Planning.
Minimum Education / Experience / Knowledge required:
- Grade 12 (Matric) qualification
- Full Tertiary Qualification acknowledged by the FSCA is essential (i.e. BCom)
- Postgraduate qualification in Financial Planning will be advantageous
- RE5 examination non-negotiable
- Be fully bilingual (English & Afrikaans)
- Driver’s License and Own Reliable Vehicle Essential
- In-depth short-term insurance knowledge essential
- In-depth long-term insurance knowledge essential
- Class of Business: Short Term Personal Lines (if DOFA date is after 1 April 2018)
- Class of Business: Short Term Commercial Lines (if DOFA date is after 1 April 2018)
- Class of Business: Long Term Insurance (if DOFA date is after 1 April 2018)
- Class of Business: Pension Fund Benefits (if DOFA date is after 1 April 2018)
- Class of Business: Investments (if DOFA date is after 1 April 2018)
- Class of Business: Long- & Short-Term Deposits (if DOFA date is after 1 April 2018)
- Proven Track record of relevant Continuous Professional Development (CPD) in the previous and current CPD cycles
- Product Specific Training Certificates of all products previously marketed and or worked with
- Computer skills and knowledge (especially of Word, Excel, Outlook, Internet) and knowledge of operation of standard office equipment
- Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
- Knowledge of principles and practices of basic office/administrative management
Main duties and responsibilities:
The Sales Executive has experience in Short- & Long-Term Insurance. They will provide solutions in the Short-Term Arena for personal & commercial lines insurance as well as offer all products and auxiliary policies in the Life Insurance Arena. They are an extension of the brand and should ensure the client receives the utmost service excellence in every area as needed, they will co-ordinate and defer to the manager, marketing staff and insurers on strategic account issues and potential problems. Daily sales approach of all new and existing leads will include but is not limited to:
Short Term:
- Collection of information from prospective client – Lifestyle questionnaire completed/current schedule obtained
- Analysis of current cover
- Quotations requested from panel of insurers
- Follow up on quotation if out of SLA
- Ensure rates & quotations are competitive or negotiate lower rates
- Check quote comparison proposals, recommendation on cover made
- Presenting quotations to clients in person/telephonically
- Maintaining contact with clients, follow up for feedback on quotes/information outstanding
- Complete all Compliance documentation with client & ensure FICA requirements are met
- Record of Advice completed
- Problem solving
- Source new leads
- Identify cross-selling opportunities not yet identified
- Stay up to date with market trends, identify alternative service providers, workshops of product providers
- Ensure targets are met
Life:
- Analysis of current portfolio
- Collection of information form prospective client – Lifestyle questionnaire completed/current schedule obtained
- Preparation of all Compliance related documentation
- Collect and collate all Client information / data from various solution providers and collect and collate any further information that may be required
- Request various quotations and cost estimates and comparative tables where required
- Research and assist in collecting relevant data
- Prepare Financial Needs Analysis where required
- Organizing and Attend sales visits
- After confirmation from the client prepare final documentation Recommendations / Record of Advice for both risk benefit and investment solutions. Maintain accurate records. Ensure the effective communication of the Record of Advice to the client after approval
- Generation of reports, proposals, recommendations for presentation to the Client
- Preparation of reports and monitoring of investments in order to provide the correct and accurate information to the clients
- Ensuring regular and timeous client reviews and feedback on relevant matters
- Consistently Interact with Clients to ensure a constant flow of communication and improvement of service levels to them
- Reviewing sales performance and aiming to achieve monthly or annual targets
General Client Management & Renewals/Reviews:
- Identify upsell opportunities
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
- Respond to client inquiries/issues within the established timelines
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity
- Inform and educate clients about coverage, exclusions and exposures and risks; document electronic files accordingly
- Assist clients by helping to devise means to mitigate risks e.g. additional security measures
- Monitor and review client satisfaction
- Maintain up to date records of communication with clients
- All other ad hoc duties as and when required
Note: Should you not receive a response to your application within 14 days, please consider it unsuccessful.