Location:                       Stellenbosch, Western Cape

Contract Type:             Permanent

Appointment Date:    1 September 2022

Remuneration:            Market related

Reference:                   MIRAdministrator

 

Role description

The successful incumbent will be responsible for all aspects of the Client Services for candidates that register or enquire for the Regulatory Examinations and dealing with high volumes of telephone, e-mail, and online correspondence regarding the Regulatory examinations. It will also involve Bulk Registrations received from Corporate Clients registering for the Regulatory Examinations

Job Specification

• Maintain accurate processes for the administration of bulk and individual registrations.
• Maintain relationships with our client/candidate through effective communication, planning and support.
• Maintain an effective administrative, tracking and recording keeping system for all correspondence, SLA’s, and bulk registration sheets.
• Maintain excellent working and client relationships with all client’s and stakeholders to ensure business results.

Key Performance Areas:

• Responsible for a large number of Bulk & Individual Registrations administration, as per agreed SLA’s with Corporate Clients.
• Receive high volumes of telephone, e-mail and online enquiries and correspondence back to clients/candidates in a timely manner.
• Administer payment enquiries dealing with a diverse workload pertaining to Regulatory Examinations.
• Recordkeeping of electronic and hard copy documents .
• Contribute to continuously improve business processes.

Relevant Skills

• Discretion and respect for confidential information.
• Strong work ethic and the ability to demonstrate excellent interpersonal skills with high focus on client service.
• Positive outlook in life, self-motivated and punctual.
• Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans.
• High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
• Strong Administrative skills.
• Analytical thinking.
• Problem solving & decision making.
• Able to work independently as well as part of a team in an open plan environment.
• Work well under pressure with a positive attitude and taking personal responsibility for results.
• Ability to be methodical, detail-oriented and maintain a high level of accuracy.

Qualifications

• Minimum of Grade 12 Qualification.
• Diploma/certificate in business or office administration will be an advantage.

Experience

• Minimum of 5 years’ experience in office administration and Client Services.
• Knowledge of the Financial Services Industry and legislation requirements (FAIS Fit & Proper and Regulatory Examinations).
• Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet, and e-mail.

Competencies

• Reliable & Integrity * Focussed * Goals and Deadline driven * Effective time management & business ethics
• Stress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence

 

Please note: Preference will be given to AA / EE applicants

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications: 15 August 2022

Only suitable applicants will be contacted. Should you have not received a response by 31 August 2022, please consider your application unsuccessful.

Location:                   Stellenbosch, Western Cape

Contract Type:          Permanent

Appointment Date:   3 October 2022 or soonest

Remuneration:          Market related

Reference:                 CCAgent

 

The purpose of the position

To assist candidates/clients with high volumes of telephonic and e-mail enquiries, together with the administration pertaining to the Regulatory Examinations and according the enquiries received.

Main Responsibilities

Receive and resolve enquiries, telephone and e-mail correspondence together with the required administration according to the Rules and Regulations as stipulated by the FSCA.

Relevant Skills

• Maintain confidentiality.
• Strong work ethic, ability to demonstrate excellent interpersonal skills with high focus on client service.
• Positive outlook in life, be presentable at all times, self-motivated and punctual.
• Well spoken, excellent telephone manner with an ability to communicate effectively in English & Afrikaans (both verbally and in writing).
• High degree of patience and assertiveness to promote a trustworthy and credible culture where clients are treated fairly and are properly informed.
• Strong Administrative skills: Recordkeeping, Accuracy & attention to detail.  Proficient in spelling, punctuation, grammar and other language skills.
• Thinking skills: Analytical thinking.
• Problem solving & decision making.
• Able to work independently as well as part of a team in an open plan environment.
• Good interpersonal skills.
• Must be able to maintain a high volume workload. Work well under pressure with a positive attitude, taking personal responsibility for results.
• Ability to be methodical, detail-oriented and maintain a high level of accuracy.
• Ability to take ownership of all administration procedures and identify areas of improvement.
• Ability to establish and maintain co-operative and positive working relationships with management and team members.
• Have own transport.
• Be able to effectively use a variety of desk top and online applications and having excellent typing skills.

Qualifications

• Minimum of Grade 12 Qualification.
• Diploma/certificate in business or office administration will be an advantage.

Experience

• Minimum of 3 years’ experience in office administration and Client Services.
• Knowledge of the Financial Services Industry, FAIS and Regulatory Examinations.
• Intermediate or Advanced experience in all Microsoft Office & Windows applications, Internet and e-mail.

Competencies

• Reliable * Focussed * Goals and Deadline driven * Effective time management & business ethics
• Stress tolerance and resilience * Loyal & trustworthy * Commitment to quality and excellence

 

Preference will be given to EE Candidates.

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Curriculum Vitae/Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications:  15 September 2022

Only suitable applicants will be contacted. Should you have not received a response by 30 September 2022, please consider your application unsuccessful.

Location:                                 Stellenbosch, Western Cape

Contract Type:                       Permanent

Appointment Date:               03 October  2022, or soonest

Remuneration:                      Market related

Reference:                              SalesExecutiveMBSE

 

Role Description

To source corporate sales business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing sales options. Selling MBSE Qualifications, Short-courses, Class of Business and CPD product offerings by establishing contact and developing relationships with prospects; recommending solutions.

Job Specification

Sales

• Deliver on all the national sales activities for qualifications, short-courses, CPD and COB
• Consistently achieve sales targets
• Develop a strong partnerships/contact with companies within the financial, insurance and other industries
• Increase business from existing client base
• Increase the acquisition of new clients
• Conduct product presentations and training with clients
• Continuously follow up with clients to identify and close sales opportunities

Sales Administration

• Ensure that accurate quotes and invoices are always generated.
• Produce accurate and prompt sales reports as agreed with line manager
• Assist with enrolments
• Assist with sales queries
• Ensure that SLA’s are signed and updated prior to the conclusion of sales

Customer Service

• Achieve set customer service targets to achieve service level standards
• Ensure that clients receive accurate feedback promptly
• Effective management of all SLA relationships

General

• Seek for continuously improvement in business processes, products and technology
• Collect and organise all feedback from the market in terms of competition, opportunities and trends
• Contribute to the improvement of current SLA’s and processes
• Consistent achievement of set performance standards and measurements
• High level of compliance with set rules and procedures
• Be available for any other tasks within the sales department

Minimum Requirements or Skills

• Matric (or the equivalent) –
• Advantageous: Bachelor’s degree in Commerce or Arts qualification
• 3 years’ Sales experience in an Academic/Insurance/Financial organisation
• 1-3 years Higher Education experience
• Good technical knowledge in Education Entrepreneurship, Continuous Professional Development (CPD), Class of Business in Finance and Insurance
• Good knowledge of the local market in education and training for financial and insurance brands
• FSCA Regulatory knowledge – Board Notice 194
• Advantageous: Proof of RE1 and/or RE5
• Able to travel extensively

 

Preference will be given to EE Candidates.

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Curriculum Vitae/Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications:  15 September 2022

Only suitable applicants will be contacted. Should you have not received a response by 30 September 2022, please consider your application unsuccessful.

Location:                     Stellenbosch, Western Cape

Contract Type:             Permanent

Appointment Date:      3 October 2022 or soonest

Remuneration:             Market related

Reference No:              MIREXAMADMIN

 

Role Description

Moonstone Information Refinery requires an Examination Administrator.  The successful incumbent will be responsible for the administration of all aspects of the generation and marking processes and procedures of the Financial Services Board’s regulatory examinations as well as other clients with similar requirements.

Job Specification

• Generating and printing a variety of Question Papers.
• Generating marking templates.
• Capturing and marking candidate examination scripts.
• Capturing candidate data and generating spreadsheets for upload.
• Generating statistical reports using standard reporting functions.
• Updating and maintaining records.
• Assisting the Paper Generation/Marking and Logistics Team.
• Maintaining the security of the question database and question papers throughout the generation, receipt, and storage of question papers.

Competencies

• Accuracy & attention to detail
• Problem solving & decision making
• Impulse control & stress tolerance
• Able to work independently & as a team
• Flexibility & multitasking
• Analytical thinking

Minimum Requirements

• Educational requirements: National Senior Certificate.
• Diploma/certificate in business or office administration will be an advantage.
• At least 8 years administration experience.
• At least 8 years customer service experience.

Skills & Abilities

• MS Office skills are required:
  • Basic MS Word
  • Intermediate MS Excel
  • Intermediate MS Outlook
• Database Management (will be an advantage)
• Proficient in spelling, punctuation, grammar and other English language skills
• Strong Administrative skills.
• Effective planning, time, and stress management skills.
• Leadership skills.
• Deadline driven.
• Strong work ethic

 

Preference will be given to EE Candidates.

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Curriculum Vitae/Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications:  15 September 2022

Only suitable applicants will be contacted. Should you have not received a response by 30 September 2022, please consider your application unsuccessful.

Location:                    Stellenbosch.

Contract Type:          Full-time

Job Level:                  Lecturer

Appointment Date:   1 September 2022

Reference:                 LECTURERSHORTTRM

 

Role Description

The successful candidate will be appointed as a lecturer for various module/subjects on the, Higher Certificate in Short-term Insurance and will also assist with various functions on the FETC: Short-term Insurance. They will be responsible for effective implementation of learning, teaching and assessment on allocated modules in an online learning environment.

Duties will include planning, co-ordination and implementation of scheduled activities; maintenance of learning material; delivery of teaching, learning and assessment; student support and communication; record-keeping and implementation of quality measures on allocated modules to ensure ongoing improvement.

Job Specification 

• Responsible for the effective co-ordination and implementation of scheduled module activities according to the semester calendar.
• Responsible for maintenance and improvement of teaching material and assessment according to specified standards, policies and procedures.
• Ongoing research and analysis to identify required updates and additions to allocated modules such as new legislation and new trends in products, financial planning technical information, etc.
• Responsible for delivery of quality online teaching, learning and assessment in the allocated modules according to specified standards, policies and procedures including but not limited to moderation of online discussions, delivery of online lectures/recorded sessions on specific course aspects e.g. examination preparation lectures, formative and summative assessment marking and timeous feedback to students
• Receive, research, manage and respond timeously to student queries and student support requests.
• Perform internal pre- and post-moderation on assessment instruments and course material where development is outsourced, or for other identified MBSE programmes where subject matter expertise allows.
• Implement MBSE standards, policies and procedures for accurate record-keeping, moderation and communication of all student results.
• Stakeholder management including liaising with clients, internal staff and management and external subject matter experts and moderators to ensure effective implementation of programme.
• Provide information to assist with the implementation and maintenance of accreditation with various quality assurance bodies and professional bodies.

Skills

• Module content research, design, development and moderation.
• Assessment design, development, moderation and implementation.
• Online facilitation and discussion forum moderation, communication, digital and computer literacy.
• Planning, co-ordination, project management, reporting and record-keeping.
• Student support and relationship management, effective and disciplined self-management, problem solving and creativity, critical thinking, and decision-making abilities.
• Subject matter expertise in financial planning.

Qualifications

• Insurance related post matric qualification at minimum NQF Level 7
• Advantageous: Professional designation in insurance

Experience

• 1 years’ working experience in a financial planning or insurance setting
• 1 years’ working experience in higher education or similar training environment

 

Please note: Preference will be given to AA / EE applicants

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications: 15 August 2022

Only suitable applicants will be contacted. Should you have not received a response by 31 August 2022, please consider your application unsuccessful.

Location:                                Stellenbosch, Western Cape

Contract Type:                      Permanent

Appointment Date:               3 October 2022 or soonest

Remuneration:                       Market related

Reference:                             FullStackDev

 

Purpose of the position:

Moonstone Software Solutions (Pty) Ltd is looking to bolster its internal development and testing capability.

The successful applicant will form part of the software development team. The role will include building and maintaining relationships with stakeholders and providing recommendations and solutions based on analyses and integration of stakeholders’ business requirements.

Key Responsibilities

• Writing, modifying, debugging, and implementing efficient code
• Determining operational practicality
• Deploying software tools, processes, and metrics
• Maintaining and upgrading existing systems
• Training users
• Working closely with other developers, UX designers, business, and systems analysts

Skills and Competencies

• A passion for coding and programming
• Knowledge and a keen interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• Positive attitude towards teamwork and project management skills
• The ability to communicate complex procedures to other colleagues
• Good communication skills – both written and verbal
• An analytical mind
• Attention to detail and desire to probe further into data
• Coping under pressure and effective time management
• Commercial and business awareness

Minimum Requirements

• Grade 12
• Relevant IT qualification
• At least 1-2 years relevant IT experience

Preferred Requirements

• Relevant University Degree (Engineering, Computer Science or similar)
• Web application development experience
• SQL skills
• PHP and JavaScript development skills
• CSS and HTML skills
• Angular experience or similar (preferable)
• Understanding of API integration such as REST / XML

 

Please note: Preference will be given to AA / EE applicants

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)
• Resume
• Qualifications
• Salary expectations
• Notice period
• Kindly quote the reference listed above

Closing date for applications: 15 September 2022

Only suitable applicants will be contacted. Should you have not received a response by 30 September 2022, please consider your application unsuccessful.