
The Broker Consultant function is a key part of what differentiates CIA from our competitors.The most important function of the Broker Consultant “BC” is to represent CIA to our Brokers. This entails developing a long-term relationship with the brokers based on trust and transparency. The BC must be able to confidently resolve technical queries and complaints with the utmost professionalism and without always having to refer back to management.
Besides being an excellent communicator, a CIA Broker Consultant must have:
- a comprehensive understanding of our product wordings,
- a detailed knowledge of our underwriting and rating procedures and
know how we pay claims and what we don’t pay for.
More specifically, the BC is responsible for:
- Developing and maintaining good relationships with new and existing brokers through visits and feedback at agreed intervals to ensure brokers getting the market leading service from CIA they have come to expect.
- Establish the broker’s needs and ensure that these needs are met as far as possible and that all problems if any are resolved timeously.
- Sourcing and on-boarding of new brokers within the delegated area.
- Monthly visitation reporting on Grail and ABC Report.
- GPS petrol log submissions on a weekly basis.
- Accurate GPS reporting – exact plotting point of visits
- Effective time management and planning of visits (office bound on Fridays and for Renewal preparation)
- Build brand awareness
- Drive product communication / Awareness
- Provide management information
- Technical training of and on-going product support to brokers
- Keeping up-to-date with competitor product and service offering and industry developments
- Technical quoting preparation / discussion with brokers
- Monthly renewal preparation/ discussion with brokers
- Corrective action preparation/ discussion with brokers
- Assisting with quotations for book transfers
The Broker Consultant must develop and maintain the following competencies:
- Strong business acumen
- People management skills
- Strong financial acumen
- Strategic thinking
- Planning & organizing skills
- Executive disposition
- Good organizational skills
- Leadership skills
- Strong time management skills
Other:
- Own reliable and insured transport and driver’s license
Candidate Requirements:
Non-negotiable:
- Matric
- 5-10 years working experience in the insurance industry and knowledge of underwriting processes
- 3 years Broker Consulting experience will be advantageous
- Short-term Insurance qualifications
- RE 5
- FAIS compliant
- Fluency in English and Afrikaans
- Computer Literacy (MS Word, Outlook and Excel)
Having set the benchmark for innovative insurance solutions and exceptional service since 1999, we have maintained our market leadership through on-going research and development of new products, cover and benefits for residential, commercial and industrial property owners.
CIA is underwritten by Compass Insurance Co. Limited (awarded an A + rating by Global Credit Ratings), a subsidiary of the Hannover Reinsurance Group -the third largest reinsurer in the world. CIA is part of the Lireas Holdings Group of companies, which in turn is a wholly owned subsidiary of the Hannover Reinsurance Group Africa Limited.
Commercial & Industrial Acceptances (Pty) Ltd Registration No: 2000/019340/07 is an authorised Financial Services Provider No: 13890 acting as an Underwriting Managing Agent for Compass Insurance Company Limited Registration No: 1994/003010/06 Compass’s Financial Services Provider No: 12148







