Job Purpose:
To coordinate projects for corporate clients and individuals as allocated and assist with all queries related to the learning process.
Job Specification:
Coordination of allocated projects
- Communicate project details with corporates and/or learners
- Arrange facilitators for workshops
- Arrange invigilators for examination sessions
- Arrange printing of material for workshops
- Arrange printing of summative assessments
Client Relationship
- Assist and advice corporates and/or learners throughout the project on all general queries
- Handles learner queries regarding the qualification
- Analyse feedback forms
- Handle complaints and compliments
Administrative Duties
- Approval of online registrations
- Identify workshop and examination dates
- Book venues for workshop and examination dates
- Coordinate delivery of workshop material and summative assessments
- Upload workshop details and applicable documentation on the LMS system
- Record all complaints
Financial Duties
- Issue pro-forma invoices for all clients
- Allocate payments made
- Request tax invoices from finance
- Send attendance registers to finance for invoicing
- Issue and send invoices to clients
Required Knowledge:
- Knowledge of Higher Education; Accounting principles; Microsoft Office
- Moodle Learning Management System, Project management
- Knowledge of NQF, SAQA and CHE, Quality management
Skills:
- Verbal and Written Communication skills, Numeracy skills, Coping under pressure,
- Detail orientated, Conflict management, Time management and punctuality,
- Negotiating skills, Stress tolerance and resilience, Attention to detail,
- Pro-active problem solving, Working effectively on your own
Minimum Requirements:
- Matric
- Financial or Insurance related post matric qualification at NQF Level 5
- 2 – 3 years’ working experience in Higher Education or similar training environment
- Working experience of a Learner Management System
- Project management experience
Competencies
- Planning and Organising
- Working with People
- Delivering Results and Meeting Customer expectations
- Following Instructions and Procedures
- Adapting and Responding to Change
- Learning and Researching
- Analytical Thinking
- Working in a team
- Promoting a positive team dynamic
Apply by sending your CV to astrid@moonstoneinfo.com or fax to: 0866327576 before close of business on Wednesday, 19th August 2015.