
Our financial planning business is growing and requires the services of an experienced, professional and detail-orientated candidate to deal with client services and administration. The ideal candidate is a responsible multi-tasker, pays attention to detail and takes initiative while still adhering to existing processes and procedures.
Duties include:
Onboarding new clients – This includes:
- Opening and preparing client files and updating our CRM system with new information
- Checking all documents and relevant information
Process new business and switches:
- Application forms captured correctly and signed by clients
- Tracking progress and follow ups
- Send statements and check fees
General client administration:
- Set up, monitor and manage income or ad hoc payments to clients
- Send tax certificates to clients
- Provide investments statements on request to clients and financial planners
- Tax clearance applications and forex transactions
- Updating CRM system with any changes in client information
- Maintain policy replacement and other compliance spreadsheets
- Maintain database of industry contact details
- Communicating with relevant role players to ensure that all client queries are dealt with swiftly and efficiently in a friendly and professional manner
- Handling telephone queries
- Addressing any administrative matters as referred by management
Minimum Requirements
- 5+ Years’ relevant experience in client service and/or administration in an Independent Financial Planning business is essential
- National senior certificate (Matric)
- A Qualification in Financial Planning/Administration/ related field
- Excellent written and spoken communication skills
- Must be highly professional and presentable
- Excellent people skills and the ability to work under pressure
- Responsible and accountable individual that takes charge of his/her work
- Tech savvy with advanced computer skills and knowledge
- Must have high energy levels and be self-motivated, organised and disciplined
- Must enjoy administration and strive to provide excellent client service
Industry
- Financial Services
Employment Type
- Full time (in office)
Please send your CV to melissa@foundationsa.com