Strategic Deliverables

• Offer advice and administration to investment advisors with their client’s risk needs as well as manage client’s financial planning needs. This includes implementing advice on risk benefits, retail pension benefits, and collective investments for clients.
• To determine an individual client’s current income, expenses, insurance coverage, financial objectives, risk tolerance and other information needed to develop a financial plan.
• Support the delivery of new and existing products from all the life offices which enables individuals to improve their financial situation.
• Draft consolidated forecasts and budgets, expenses, capital expenditures and other related areas.
• Implement financial planning recommendations.
• Make recommendations in areas such as insurance coverage.
• Review clients’ accounts and plans regularly to determine life changes that would affect financial strategy.
• Assist Fiduciary and Advice Partners with Business Assurance requirements in the drafting of proposals and obtaining of quotes fit for Buy & Sell and Keyperson policies
• Assist Fiduciary and Advice Partners with Estate Planning by keeping all parties abreast of new offerings from Life Houses with regarding to Estate Planning tools and products
• Have an intricate understanding of the Long-Term Insurance Act and a broad understanding of Short-Term Insurance and medical aid
• Be aware of Pension Funds Act changes and the impact on Group Employee benefits in terms of Pension/ Provident Funds as well as Life Cover implications.

Qualification

• Post graduate Diploma in Financial Planning
• Relevant B Com degree or CA or LLB
• Regulatory exam
• Class of Business courses completed

The Junior Paraplanner is a development role where experience is gained in the practical application of the 6 steps of financial planning and where Fit and Proper requirements are still yet to be achieved within the designated time frames. A Senior Paraplanner is a Certified Financial Planner meeting all the FAIS Fit and Proper requirements, acting outside of supervision. They will work independently with clients to recommend suitable financial solutions after having meticulously examined the clients’ current portfolio. This person will provide expert advice on tax laws, estate duty, capital gains tax and government pension funds and will, without instruction or guidance, utilize all the tools available to them internally and externally to provide the client with the best options and drive new business to reach individual sales targets & team sales targets.

It should be noted that the performance areas of the Junior Paraplanner are identified as the same duties as that of the Senior Paraplanner, however it is expected that the tasks assigned to and executed by the Junior paraplanner remain less complex and technical in comparison. The measurement criteria will therefore be considered at the level upon which the Paraplanner operates.

General Duties

• Assist the Senior Paraplanner / Broker to build and maintain constructive and effective relationships with clients
• Support the Senior Paraplanner / Broker in such a way that they are able to provide clients with suitable, customized financial advice after having meticulously analyzed their existing portfolio together.
• Maintain the relationships with clients on the Senior Paraplanner’s / Broker’s behalf by via telephonic and email communication with the client, conveying feedback from the Senior Paraplanner / Broker to the client and always ensuring that the reputation of the Senior Paraplanner / Broker is upheld and well-kept.
• Obtain intricate knowledge and experience of the Tax Laws, Estate Duty, Capital Gains Tax and / or Government pension funds from the Senior Paraplanner / Broker and learn to apply this independently.
• Learn to analyze and interpret economic and political implications on market fluctuations and with guidance from the Senior Paraplanner / Broker to give clients advice on their existing investment portfolio.
• Make use of inhouse tools at your disposal to do accurate calculations supporting the Senior Paraplanner / Brokers recommendation to the client.
• Monitor and remain abreast of client risk benefit plans, estate plans, retirement and investment plans and report anything worthy of mention to the Senior Paraplanner / Broker to ensure that the client remains in the best possible position at all times.
• Be responsible for all the documentation presented to the client, the new business process which initiates thereafter and the finalization of all client instructions.
• Daily practical application of the 6 steps of Financial Planning.
• Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc. on instruction from the Senior Paraplanner / Broker.
• Respond to client inquiries/issues after discussion with the Senior Paraplanner / Broker who has carefully investigated solutions and proposals.
• Manage own diary/follow up system
• Manage the diary system and follow up system of the Senior Paraplanner / Broker
• Monitor and maintain client satisfaction
• Maintain up to date records of all communication with clients as well as all changes made on their portfolio.
• Responsible for the necessary Compliance of the Client (FICA, Risk Assessment) and most importantly, the ROA (Record of Advice).
• The Junior Paraplanner is required to draft the Records of Advice for consideration and approval of the Senior Paraplanner / Broker.
• Once the Record of Advice has been finalized, the Junior paraplanner must ensure that the Senior Paraplanner / Broker has communicated this through to the client after instructions are carried out and the portfolio has been updated.
• Collect and collate all Client information / data from various solution providers and collect and collate any further information that may be required by the Senior Paraplanner / Broker.
• Request various quotations and cost estimates and draft / obtain comparative tables where required
• Provide a research function for the Senior Paraplanner / Broker and assist in collecting all relevant data to service and quote the client
• Prepare Financial Needs Analysis where required and gain insights and direction from the Senior Paraplanner / Broker.
• Schedule, plan and co-ordinate appointments and ensure that the Senior Paraplanner / Broker is thoroughly briefed and prepared for these appointments.
• Submit new business instructions to the relevant individual and ensure this is issued as per instructions.
• Generation of reports, proposals, recommendations on instruction and for onward delivery by the Senior Paraplanner / Broker
• Preparation of reports and monitoring of investments to the financial planners who will interact with the clients
• Ensuring regular and timeous client reviews and feedback on relevant matters
• Recommend enhancements to office procedures in the interest of the client and brokerage
• Interact with the Senior Paraplanners & Brokers to ensure a constant flow of communication and improvement of service levels to clients
• Training will be given for the effective use of in-house IT systems, resources and processes
• Reviewing sales performance and aiming to achieve monthly or annual targets as well as work hard to support the Senior Paraplanner and Broker to reach and obtain their own targets.
• Policy Servicing tasks still remain part of the accountability in this role. Where capacity allows for this, portfolio updates should be done directly, however where there is no time to do this, another policy servicing member can complete these tasks, but the responsibility to ensure that they are done accurately and comprehensively remains the responsibility of the junior paraplanner who is the support arm to the Senior Paraplanner / Broker.
• Ensure that New Business is issued – either directly or indirectly in continuous follow ups
• Initiate feedback to the Client on instruction from the Senior Paraplanner / broker.
• All other reasonable duties that might be assigned from time to time.

Corporate Benefit Schemes

• Preparing of quotes as per instructions received as well as all necessary paperwork (either via email of physical file)
• Complete application, submit and then submit additional requirements where applicable.
• Communicate monthly billing to all employers
• Once employer approves billing or once the amendments have been noted on billing, submit for processing.
• Make sure Statement of Account is issued with the amendments if applicable and communicate it with employer
• Rates to be discussed with employer
• Submit the signed rate renewal to insurance company for processing.
• Obtain rate renewal endorsement documents and forward to employer
• Upon receipt of instruction, submit withdrawal to insurance company
• Send confirmation to employer once withdrawal is finalized.
• Make sure the next month’s billing is adjusted
• One receipt of instruction, submit claim to insurance company
• Send confirmation to employer once claim is finalized.
• Make sure the next month’s billing is adjusted – if it was a death claim

Education & Experience Requirements

• Grade 12 Qualification
• Full relevant tertiary qualification (NQF Level 5) essential
• Post Graduate Diploma in Financial Planning (NQF 8) would be advantageous
• Certified Financial Planner Status with the FPI (CFP Examination complete and passed) would be advantageous
• Be Fully bilingual (English & Afrikaans)
• RE5 Examination essential
• Registered FAIS representative, operating under supervision
• Product Specific Training on all relevant products (as per the FAIS Act)
• Class of Business Training on all relevant classes (as per the FAIS Act)
• Minimum of 2 years’ experience in a Life Servicing, Life Admin or Life Sales Role (must have fundamental knowledge of the basic products, providers and processes etc.)
• Life Assurance products – Knowledge of the different types of insurance products, limits and restrictions will be advantageous, however the Junior Paraplanner is expected to learn these if the knowledge is not evident at first.
• Tax implications and benefits, an understanding of how tax will be applied in the event of retirements / death / disability.
• Knowledge of fringe benefits and when such benefits become tax deductible.
• Investments – gain knowledge and an understanding of how to read market movements and fluctuations.
• Familiar with income revisions and portfolio rebalances or switches.
• Commission structures – Have an understanding of the different commission structures and how these apply to different products. Knowledge of the minimum and maximum Commission on each product.
• Driver’s License essential
• Computer skills and knowledge (especially of Word, Excel, Outlook, Internet)
• Knowledge of operation of standard office equipment
• Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
• Knowledge of principles and practices of basic office/administrative management
• Ability to remain available after hours to attend to late afternoon, early evening client appointments or weekend appointments.

If you believe you meet the criteria for the role, please apply by submitting your CV and all relevant corresponding certificates to hr@ambiton.co.za for consideration. In the event that you are not contacted within 14 days, please consider your application unsuccessful.

To assist in the Life department to provide service excellence in daily tasks when assisting colleagues and clients with queries, portfolios, values, advice, and market analysis. This position should provide meaningful and accurate information to satisfy requests, queries, and claims. Client Centricity is a must as well as a helpful and willing demeanour to act as a support function to client facing staff.

General Duties

• Obtaining latest values from companies and knowing the different products.
• Obtaining Internal rate of returns on different investments and capturing/analyzing the data
• Making recommendations on different investment portfolios and finding solutions by switching their portfolio according to their risk profile
• Analyzing the market movements and updating reports
• Investment servicing which includes but is not limited to the following: Switches, rebalances, Repurchases, Fee re-negotiations, Income revisions and Ad hoc contributions. This includes debit order activations/cancellations, Investment queries, CGT calculations, etc.
• Processing of Life claims – Obtain medicals from doctors, examine the reports and identify, if possible, claim.
• Identify possible leads from life claim payments or maturities
• Updating of portfolios – accuracy in data/value capturing. Attention to detail is very important as company will be held liable if incorrect amounts are quoted.
• Dealing with day-to-day client queries or client services such as beneficiary changes, recording/cancelling cessions, debit order amendments, billing/payment queries, withdrawals/repurchases, premium holidays, etc.
• Dealing with Maturities – updating the registers, making contact with clients, etc.
• Interactive reassessment registers – keeping this updated and making contact with clients
• Dealing with all aspects on monthly unpaid debit orders.
• Assisting with the retention process
• Scanning and deletion on instruction
• Updating registers
• Any ad hoc duties as and when required

Education & Experience Requirements

• Grade 12-qualification
• Be Fully bilingual (English & Afrikaans)
• Computer skills and knowledge (especially of Word, Excel, Outlook, Internet)
• Knowledge of operation of standard office equipment
• Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
• Knowledge of principles and practices of basic office/administrative management
• Life Assurance products – Know the different types of insurance products, limits and restrictions.
• Tax implications and benefits – How tax will be applied in the event of retirements / death/ disability; fringe benefits and when benefits will be tax deductible.
• Investments – Know and understand how to read market movements/fluctuations; income revisions and portfolio rebalances/switches).
• Commission structures – Different commission applies to different products therefore it is vital that the correct commission is applied. Know the difference between the maximum and minimum on each product.

If you believe you meet the criteria for the role, please apply by submitting your CV and all relevant corresponding certificates to hr@ambiton.co.za for consideration. In the event that you are not contacted within 14 days, please consider your application unsuccessful.

About the Employer

Optivest Health Services is a leading national consultancy, specialising in providing objective, independent and focused health cover solutions to individual members and medium to small employer groups.

At Optivest, medical schemes and medical scheme related products are our specialty. It is our vision to enable all South Africans to get medical cover, that suits their individual and family needs while saving them money.

General Purpose:

To provide a vital link between Optivest and their clients. Serve as a point of contact who clients can depend on to answer any questions or assistance they might have with regards to their medical scheme and supplementary products.

Main Job Tasks and Responsibilities:

• Service delivery and liaison with clients (both telephonically and via email)
• Liaise with relevant partners (Brokers, Medical Scheme)
• Manage and resolve client complaints
• Ongoing support with the management of the client’s full health cover portfolio (Medical scheme, gap cover, health cards, programmes, etc.)
• Optimizations of chronic medication
• Update existing client information
• Follow up client calls where necessary
• Assistance with claims

Education and Experience:

• National Senior Certificate or equivalent
• DOFA record from FSCA (can be obtained if not previously registered)
• RE5 Qualification required if DOFA registered (can be obtained while employed at Optivest if not previously registered with FSCA)
• Inseta record with NQF L5 qualification relevant to financial services industry – Required if DOFA registered (can be obtained while employed at Optivest)
• CMS accredited (can be obtained while employed at Optivest)
• Proficient in relevant computer applications
• Knowledge of client service principles and practices
• Experience in a call center or client service environment

Key Competencies:

• Verbal and written communication skills
• Strong analytical and listening skills
• Team Player
• Stress Tolerance
• Client Orientation
• Adaptability

The successful incumbent will be required to lead various short term sub-divisions ensuring synergy, cohesion and growth of the short term book. This will require expertise in underwriting, claims and sales, coupled with an extensive understanding and application of compliance. In summary, oversight and involvement with the various teams will require the following;

Short Term Underwriting:

Ensure the delivery of exceptional service to clients, consistent with the vision and mission of the company and the department objectives. Service to clients in this department should be of a high quality and should result in growth of the existing short term book. Oversee and provide meaningful direction and guidance to the underwriters in their assessment and evaluation of the risk considered. To act as the sounding board and voice of reason when decisions are taken to accept risk or not. Monitor and motivate the team to meet all regulatory and SLA time-frames and deadlines.

Short Term Claims:

Attend to the oversight of the claims department, ensuring that meaningful direction and guidance is provided in complex and problem claims where the Company’s risk is significant. Monitoring and Reporting on all claims outcomes aligned with TCF principles for clients and ensuring the department complies strictly with the standard Ambiton Claims processes and procedures. Closure of claims should result in rectification or modification of coverage, placing the client in a more secure position in future as well as the enhancement and development of the Sales Executives.

Short Term Sales:

Encourage, motivate, strategize and drive the Sales team to success in meeting and exceeding all Sales Targets, increasing company profits. Oversee, monitor and provide meaningful guidance to the Sales Executives by applying in-depth knowledge of risks and the short-term insurance market so that the solutions offered to clients are suitable and comply with TCF principles.  Ensure that the department is servicing all client needs adequately and efficiently. The sales team should embrace the brand and be true ambassadors of the Company’s values and ethics.

Education & Experience Requirements:

• Grade 12 (Matric) qualification
• Full Insurance / Financial Related Tertiary Qualification (acknowledged by the FSCA) – non negotiable
• Post graduate degree will be advantageous
• RE5 examination non-negotiable
• RE1 examination will be advantageous
• Registered Fit & Proper FAIS Representative status required (i.e. not acting under Supervision)
• Reputable in the insurance industry with good existing relationships within the sector
• Excellent command of the Afrikaans language (Written and Spoken)
• Minimum of 5 years Short Term Insurance Experience – non negotiable
• Minimum of 3 years in a management role – non negotiable
• 3-5 years’ experience on the Cardinal System
• Class of Business: Short Term Personal Lines (where applicable)
• Class of Business: Short Term Commercial Lines (where applicable)
• Proven Track record of relevant Continuous Professional Development (CPD) in the previous and current CPD cycles (where applicable)
• Product Specific Training Certificates of all products previously marketed and / or worked with, together with un-depth knowledge of different insurer wordings and exclusions.
• In-depth short-term insurance knowledge essential
• Experience gained in compliance and risk management within an FSP
• Executive level reporting experience
• Client centric with sales experience in the insurance industry
• Sound knowledge of business and management principles and practices
• Sound knowledge of strategic planning
• Sound knowledge of office administrative procedures

If you believe you meet the criteria for the role, please apply by submitting your CV and all relevant corresponding certificates to hr@ambiton.co.za for consideration. In the event that you are not contacted within 14 days, please consider your application unsuccessful.

We are a leading Short Term Insurance Brokerage in the Bedfordview area looking for an experienced Internal Commercial Broker to join our busy team.

The successful applicants role will include:

• Preparation of quotations, assist with new business, amendments, client queries and enquiries, credit control, etc.
• Action Renewals (monthly/ annually).
• Processing Corrective action on portfolio where required.
• Process Cancellations.
• Liaise with clients regarding risk improvement requirements.
• Business Retention.
• Any other adhoc tasks that may be required.

To be considered for the position, you will need:

• A minimum of 5 year experience in commercial broking.
• RE5 and NQF4 FAIS Accreditation
• Proficient knowledge of all short-term insurance products.
• Excellent communication skills.
• Good MS Word and Excel knowledge
• Good knowledge related to basic legislation/regulation/compliance related to the short-term insurance industry.
• An ability to work independently.
• Knowledge of the Cardinal 360 Insurance Processing System will be advantageous.

Remuneration will be market related dependent on experience and qualifications

CLAIMS POSITION – COOKE FULLER GROUP – KLOOF AREA

The ideal candidate should be an experienced, assertive individual with strong administration and good interpersonal skills.

Requirements

• Matric;
• Minimum 5 years’ experience in Commercial and Personal claims;
• Must be FAIS qualified in both commercial and personal lines
• Must have already completed the necessary Regulatory Exams.

Responsibilities and duties

Will include but are not limited to:

• Personal and Commercial Claims
• Appointing of Assessors
• Authorizing repairs/replacements
• Liaising with clients/relevant service providers
• Candidate must be able to communicate effectively, handle pressure and meet  strict deadlines
• Own transport preferable

Please submit CV to greg@cookefuller.co.za

Applicants that do not receive a response within 14 days of submitting their application can consider their Application as unsuccessful.

About the Employer

Optivest Health Services is a leading national consultancy, specialising in providing objective, independent and focused health cover solutions to individual members and medium to small employer groups.

At Optivest, medical schemes and medical scheme related products are our specialty. It is our vision to enable all South Africans to get medical cover, that suits their individual and family needs while saving them money.

About the Position

Optivest Health Services located in Durbanville, Western Cape has a vacancy for Health Consultants selling Medical Scheme, Health Insurance and Gap Cover products to a (qualified) leads through the process of giving financial advice.

General Requirements

• Own transport preferred.
• Be in good health.
• Reside in Northern Suburbs.
• Excellent attendance and time keeping record.
• Professional demeanour.

Key functions

• Engage Telephonically and electronically with qualified leads.
• Needs analysis discussion and comparative quote preparation.
• Give best advice – recommend product that will meet the need of client and protect client against identified risks.
• Conversion of leads to Health Contracts.
• Online & telephonic capturing of sale.
• Follow up sale with product house up to activation
• Email Relevant FAIS communication with clients up to confirmation of activated cover

Qualifications required

• Matric (Grade 12)
• CMS accredited (can be obtained while employed at Optivest)
• DOFA record from FSB to be furnished upon first interview date
• Inseta record with additional qualifications relevant to financial services industry (can be obtained while employed at Optivest)

Experience required

• Previous experience in Direct Marketing environment
• Medical scheme advice and/or service experience
• Telesales in banking or funeral and other Desired Skills
• Sales
• Call Centre
• Financial
• Medical Aid
• Health Insurance